This is a part time, permanent role based in Leatherhead, Surrey, working 25 hours per week

Salary: £17-20,000 per annum, dependent upon experience 

Main Purpose of the Job:

To effectively handle print and mail, sales and account enquires and to provide quick and accurate quotations to customers.

Be primarily responsible for relationship management developing opportunities with existing clients and seeking new accounts in all areas of the business to meet financial targets.

Working with a wide-ranging mix of personnel to deliver on this activity.

Overview of the Role & Team:

Britain’s Bravest Manufacturing Company (BBMC) is RBLI’s Social Enterprise, providing employment opportunities to veterans and people with disabilities. This position reports to the Manager of BBMC Leatherhead.

Your Key Responsibilities:

  • To achieve revenue and business targets in line with monthly company budgets and forecast.
  • To play a key role in developing new Factory Master software for the Leatherhead site,
  • To build effective and long lasting working relationships with new and existing clients.
  • To effectively develop business leads with existing and potential client accounts to increase sales. This may require visiting customers,
  • To produce quotations. Follow up quotations and associated activities.
  • Proactively anticipate customer needs and develop effective and efficient solutions.
  • Maintain a current and accurate knowledge of products
  • Ensure key management and financial information is produced on a timely basis to support the effective management of BBMC, including, but not limited to weekly and monthly progress reports to management.
  • To effectively communicate with Production Supervisor on Production deadlines, ensuring that customer orders are processed promptly and accurately through to completion with all the necessary approvals gained.
  • To comply with all Quality Assurance procedures and Company procedures as detailed in both the Company and departmental manuals.
  • Comply with all Health & Safety requirements and other Company Policies and Procedures.
  • Take responsibility for personal development, identifying training needs and request appropriate training as required
  • Undertake any reasonable duty requested, provided that appropriate training and guidance have been given to ensure appropriate capability. This may include sales activity relating to other RBLI products and services or new products and services.

Working Environment:

This role will be based at RBLI’s Leatherhead Print and Mail Centre and may involve some travel.


Personal Attributes:

  • Excellent attention to detail
  • Calm and accurate when working with conflicting priorities
  • A natural problem solver with a constructive outlook
  • Proactive and logical approach
  • Excellent verbal and written communicator required.
  • Strong face to face, voice to voice and online communication skills
  • Sound prioritisation, workload and time management skills
  • Strong work ethic
  • A self-motivated individual with good team ethics
  • Ability to liaise confidently effectively and efficiently with internal and external customers
  • A willingness and positive attitude towards flexibility and adaptability in work
  • Sound prioritisation, workload and time management skills

Essentials Required:


  • Minimum 2 years’ experience within customer service / sales led environment
  • Minimum 2 years’ experience of printing processes
  • Proven Key Account Management experience
  • IT literate – working knowledge of Microsoft Office, including Word, Outlook and Excel
  • Full driving licence.


  • Previous sales/design experience.
  • Experience / existing knowledge of mailing services


Competitive holiday allowance + bank holidays, a Group Flexible Retirement Plan and Life Assurance.

To Apply:

If you wish to be considered for the above role, forward your CV and covering letter including a supporting statement. RBLI is an equal opportunities employer.

RBLI is an accredited Disability Confident Leader. We guarantee to interview disabled applicants who meet the minimum criteria for the role. If you consider yourself to have a disability and would like more information of how to apply for the above role under our disability confident scheme then please visit for more information. Alternatively please call us on 01622 795917.

* RBLI reserves the right to remove a vacancy at any time prior to the published closing date